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Partyhire NZ terms and conditions
We supply helium balloons and event hire items selected by you.
We only use professional quality decorating balloons (latex and
foil balloons). For your safety we ask that you do not inhale
helium gas directly or attempt to syphon it off. Latex balloons
will last approx 12-24 hours when filled with helium gas (depending
on climate) and foils on average between 6-10 days. Foils can
be refilled with helium to extend their float time.
Ordering
and payment
By placing an order:
1.
You accept our terms and conditions
2. You authorise that payment can be taken for your order.
All orders must be paid for prior to delivery. We accept all major
credit cards and for your security we use the DPS credit card
system. We accept no responsibility for any order delayed as a
result of incorrect payment details being given. At the time of
ordering you must provide a correct daytime phone number and email
address. Failure to provide this may result in your order not
being delivered.
We
normally transport balloons because they are bulky
Orders for helium balloons need to be placed and confirmed by
3pm on any working day for same day delivery. We transport balloons as they are bulky and often will not fit into a car.
Hire items
All props, event hire items, lighting equipment and products are
the property of Partyhire NZ and may not be taken
or sold. The prices quoted are for hire unless clearly indicated
as 'sale' items.
Rental
period
All hire items are only guaranteed for the actual day of the event.
We will try to accommodate any special requirements for early
delivery, however, we reserve the right to alter delivery and clearing
times. We will ensure that this in no way impacts on the actual
event. Late returns will be subject to additional daily return
charges.
Substitution
Market conditions may require us to subsititute balloons or event
decor. Where time permits we will contact you regarding alternatives.
Partyhire NZ reserve the right to artistic license on design,
and will replace any design or product with that of an equal or
higher value than the price quoted.
Set-up
times
Please check carefully the confirmed times of delivery, set-up
and clearing times as stipulated on your quotation / invoice.
Payment
for helium balloons and balloon bouquets
Payment is required at confirmation of order. We accept all major credit cards.
Payment for event decorating
A 50% deposit is required for event decorating over the value
of $1000. Full payment is required 3 working days prior to the
event. If full payment is not received 3 working days before event
the order is automatically cancelled and the deposit is non refundable.
For event hire items we take a small deposit to secure these items
and full payment is also required 3 working days before event.
Cancellation
of helium balloons
Cancellations will be accepted over the phone, by mail or email.
- Cancellation 3 days prior to delivery or pick up, 30% cancellation
fee charged.
Allow 5 working days for refund to be sent.
Cancellation
for event decorating
Cancellations must be received in writing and the following terms
apply:
- Cancellation 14 days prior to event, 25% cancellation fee charged.
- Cancellation 7 days prior to event 40% cancellation fee charged.
Allow 5 working days for refund to be sent.
Partyhire NZ
PO Box 106-439
Auckland City Postshop
Refunds
and complaints
We will not accept returns (unless as a claim for damaged goods)
for unwanted balloons, chocolates, and/or gift or event decorations
not used for any reason. Damaged goods need to be returned in
original packaging, in new and unused state, within 5 working
days of the delivery date to: Ottewill Group, PO Box 106-439,
Auckland City Postshop. Failure to follow these guidelines may
result in the claim being rejected. In the event of a claim, settlement
will be limited to the value of the goods and the return of the
postage (if applicable) and will in no way extend to consequential
loss, however caused.
Partyhire NZ
PO Box 106-439
Auckland City Postshop
Creative
property
All designs and concepts in your proposal have been developed
by Partyhire NZ and considered to be of a proprietary nature.
They remain the property of Partyhire NZ. Should you wish
to utilise any concepts, ideas in the proposal without retaining
our services a creative consultancy fee can be negotiated. The
proposal presented remains the property of Partyhire NZ.
We
love event decorating and balloons and believe every celebration
should be one to remember! Let us decorate your party in style.
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